Shipping policy
At Fallen Artz, we work to process and deliver your order as quickly as possible. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within 3–4 business days. Processing times may be longer during sales, holidays, promotions, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Methods
Orders are shipped from our U.S. warehouse using third-party shipping carriers.
Available shipping methods and estimated delivery times may vary depending on your delivery location and the shipping options available at checkout.
Delivery Times
Estimated delivery times refer to carrier transit time only and do not include order processing time.
Delivery estimates may vary due to the destination, carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our control.
Fallen Artz does not guarantee specific delivery dates unless explicitly stated at the time of purchase.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Customers are responsible for any applicable customs duties, taxes, and import fees unless otherwise stated.
International duties, taxes, and shipping fees are non-refundable.
Refused or Undeliverable Packages
If an international package is refused or returned because applicable customs duties or fees were not paid, any return shipping costs and applicable restocking fees may be deducted from the refund or store credit amount.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Delivered Packages
By placing an order, you authorize the shipping carrier to leave the package at the delivery address provided during checkout.
Once tracking confirms that a package has been delivered, Fallen Artz is not responsible for loss, theft, or damage that occurs after delivery.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
Delayed Packages
Fallen Artz is not responsible for delays caused by shipping carriers, severe weather, customs processing, holidays, incorrect addresses, or other circumstances beyond our control.
If your order is delayed, please use the tracking information provided or contact the shipping carrier directly for the latest status.
Missing or Incorrect Orders
If your order arrives with missing or incorrect items, please contact us within 7 days of delivery at Fallenartzco@gmail.com.
Please include your order number and clear photos of the items received so our team can review the issue.
Pre-Orders
Pre-order items ship on or after the estimated date shown on the product page.
If your order contains both in-stock items and pre-order items, the in-stock items will ship immediately and the pre-order items will ship separately.
Pre-orders may take up to 12 weeks to ship.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Fallen Artz