Refund policy
At Fallen Artz, we want you to be satisfied with your purchase. Please review the following policy before initiating a return.
Returns
Returns are accepted within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and in their original condition with all original tags attached.
Items that are worn, damaged, altered, or returned without their original tags may not be accepted.
Refunds
Approved returns are issued as store credit unless otherwise stated. Original shipping costs are non-refundable.
A $10.99 restocking fee applies to all approved returns and will be deducted from the amount issued as store credit or refund.
Non-Returnable Items
Pre-order items and Final Sale items are not eligible for returns or exchanges under any circumstances.
International Orders
For international orders, duties, taxes, and shipping fees are non-refundable.
If a parcel is refused or returned because applicable customs duties or fees were not paid, the return shipping costs and applicable restocking fee will be deducted from the refund or store credit amount.
How to Request a Return
To initiate a return, please contact Fallen Artz at Fallenartzco@gmail.com within 14 days of delivery.
Please include your order number and the reason for your return. Our customer service team will provide further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.
We recommend using a trackable shipping service when returning an item, as Fallen Artz is not responsible for returns that are lost or damaged during transit.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at Fallenartzco@gmail.com.
Please provide your order number and clear photos of the item received. Once reviewed and approved, Fallen Artz may provide a replacement, store credit, or refund at our discretion.
Processing Time
Once your return is received and inspected, we will notify you of the outcome. Approved returns will be processed according to the applicable refund or store-credit terms outlined above.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Fallen Artz